# 1 | General Provisions 1.1 **Service Provider.** The BuddyPro service is operated by **Buddy.FM Ltd**, Enterprise House, 2 Pass Street, Oldham, Manchester, United Kingdom, OL9 6HZ, Company No. 15883190 (hereinafter "**BuddyPro**" or the "**Provider**"). Contact e‑mail: support@buddypro.ai 1.2 **The BuddyPro Service.** BuddyPro is an online platform that enables Owners (defined below) to create and run their own personal AI assistant instances ("**Buddy**") trained on their materials. A Buddy may interact with the Owner and their authorised team members to provide information and assistance. BuddyPro supplies the technological infrastructure (content hosting, AI engine) for the Owner's internal use. 1.3 **Owner.** An **Owner** is a natural or legal person who registers on BuddyPro under a Personal BuddyPro licence, uploads their materials, and trains a Buddy for their own internal use and that of their authorised team members. 1.4 **Contractual Relationship.** These **Terms of Service for Personal BuddyPro Owners** ("**Terms**") govern the rights and obligations between the Provider and each Owner using BuddyPro under a Personal BuddyPro licence. The Terms form a binding agreement; by ticking the acceptance box during registration and by using the platform, the Owner confirms acceptance. Without acceptance, use of BuddyPro is not permitted. 1.5 **Additional Policies.** The **Privacy Policy** (governing the processing of personal data) and any feature‑specific terms (e.g. payment terms) form an integral part of this agreement. In case of conflict, the special terms prevail. --- # 2 | Registration & Account 2.1 **Eligibility.** Only persons aged 18 or over, fully legally competent, may register. A legal entity may register only through its authorised representative. 2.2 **Registration Data.** The Owner must provide true, accurate and complete information (name, e‑mail, billing data if required) and keep it up to date. The Provider may verify identity or e‑mail (e.g. via a verification link). Incorrect or outdated data may lead to account suspension. 2.3 **Account Security.** After registration an account protected by password is created. The Owner must keep credentials confidential and is responsible for all actions taken via the account. In case of suspected breach (e.g. stolen password) the Owner must promptly notify the Provider, who may temporarily block the account to protect data. --- # 3 | Owner's Rights & Duties 3.1 **Uploading Content.** Owners may upload text, images, audiovisual or other digital materials ("**Content**") in order to train their Buddy. Each upload confirms that the Content meets these Terms. The Provider does not perform thorough pre‑moderation but may carry out random or automated checks (see 5.2). 3.2 **Permitted Content.** The Owner is solely responsible for ensuring that their use of any uploaded Content complies with applicable laws and regulations. 3.3 **Permitted Content – Other Rules.** Content must not be illegal, harmful or immoral. In particular it must not (a) contain personal data of third parties contrary to law (esp. GDPR); (b) contain defamatory, threatening, hateful, child sexual abuse or extremist material; (c) contain malware; (d) promote illegal activity. The Provider may determine that Content is prohibited and remove or disable it. 3.4 **Liability & Responsibility.** The Owner is fully responsible for all uploaded Content and its use. The Owner acknowledges that they are solely responsible for ensuring their use of the platform complies with all applicable laws and regulations. 3.5 **Purpose.** BuddyPro may only be used for the Owner's internal purposes and those of their authorised team members. It is not a general cloud storage or public file‑sharing service. The Provider may limit file types or storage volume. 3.6 **Co‑operation.** The Owner shall provide necessary co‑operation, respond to Provider queries and treat support staff respectfully. --- # 4 | Licence & Intellectual Property 4.1 **Licence to Provider.** By uploading Content, the Owner grants the Provider a non‑exclusive, transferable, sub‑licensable, worldwide licence to use the Content solely to operate the Owner's Buddy instance and to promote BuddyPro, for the duration of the economic copyright term (or until deletion plus reasonable back‑up/archival period). The licence is royalty‑free. The Provider may store, back‑up, index, analyse (incl. AI processing), display and communicate the Content to end‑users via Buddy. The Provider may not sell the Content separately or licence it for unrelated purposes. 4.1a **Restrictions on Provider's Use of Content.** The Provider undertakes that: (a) Owner Content will be used solely to operate the Owner's specific Buddy instance and will NOT be used to train, fine-tune or improve AI models or algorithms; (b) Owner Content will NOT be sold, licensed or otherwise transferred to any third party for any purpose; (c) Owner Content uploaded by one Owner is logically isolated and will NOT be accessible to or used by other Owners' Buddy instances; (d) The Provider uses only API-based AI models from suppliers (OpenRouter.ai, ElevenLabs and others) that do not train on input data. 4.2 **Termination of Licence.** If the Owner deletes Content or closes the account, the licence ends once the Content is removed from active systems. Back‑ups may be retained for up to 90 days or as required by law / to protect legal rights. The Provider may keep general learnings/improvements derived from processing the Content. 4.3 **Provider IP.** "BuddyPro", "Buddy.fm", the Buddy logo, software, code, design, technologies and Provider‑created content (excluding Owner Content) are owned by the Provider or its suppliers. The Owner receives a non‑exclusive user licence for the term of this agreement. Decompilation, reverse engineering, code copying or TM misuse is prohibited, except truthful statements such as "My services are available via BuddyPro". --- # 5 | Provider's Rights & Platform Management 5.1 **Availability.** The Provider will use reasonable efforts to ensure continuous, high‑quality service but outages/maintenance may occur. Provider is not liable for temporary unavailability or data loss due to technical failure but will endeavour to remedy issues. Major function changes will be announced in advance. 5.2 **Monitoring & Moderation.** Provider may monitor and moderate Content as necessary (malware scans, illegal content analysis, Buddy output analysis on our own test accounts). Provider may remove or disable Content suspected of breaching law or Terms and will, where possible, notify the Owner. In urgent cases removal can be immediate. Provider is not liable for damages arising from removal of allegedly infringing Content. 5.3 **Account Suspension/Termination.** Provider may suspend or terminate accounts for serious or repeated breaches or misuse causing harm. Prior notice and cure period will be given where feasible. No compensation is owed. 5.4 **Contractual Penalty & Indemnity.** For serious breaches the Provider may demand a contractual penalty up to **GBP 5,000** per breach. This does not limit the right to full damages. The Owner shall indemnify the Provider against all claims, losses, fines and costs (incl. legal fees) arising from the Owner's breach or Content. Obligation survives termination. 5.5 **References & Statistics.** Unless the Owner objects in writing, the Provider may list the Owner's name and Buddy description for reference/marketing and may use anonymised aggregated usage data to improve and publish service statistics. --- # 6 | Usage, Fees & Restrictions 6.1 **Internal Use Only.** A Personal BuddyPro licence is intended solely for the Owner's internal use and that of their authorised team members. The Owner may grant access to a maximum of **10 authorised users** unless the Provider grants written permission for additional users. 6.2 **Prohibition on Monetisation.** The Owner may **not** charge any fees, payments or other consideration from any person for access to or use of their Buddy. A Personal BuddyPro licence may not be used to provide paid services, subscriptions or any commercial offerings to third parties. 6.3 **Platform Fees (AI Costs).** The Owner shall pay the Provider fees for using BuddyPro, namely **AI costs** (hosting, compute, support). Fees are set in the price list on the Provider's site or an individual offer and may depend on usage volume. AI costs are debited from the Owner's BuddyPro credit account. The Provider may amend the price list unilaterally with **30 days' prior notice** via e‑mail or in‑app notice. 6.4 **Payment Terms.** Fees are quoted net of VAT unless legally required. Late payment may lead to suspension or termination (see 5.3). 6.5 **Taxes.** The Owner is responsible for all tax and accounting obligations related to their use of BuddyPro. The Provider offers no tax advice and no employment or agency relationship is created. --- # 7 | Privacy & Data 7.1 **Data Roles.** Provider = controller of Owner registration data; processor of personal data in Owner Content (Owner = controller). 7.2 **GDPR Compliance.** Provider processes personal data in accordance with GDPR 2016/679. Details are in the Privacy Policy. 7.3 **Confidentiality & Logs.** Support communications may be recorded for quality; aggregated usage data may be published anonymously. 7.4 **Data Subject Rights.** Owners may request access, rectification, erasure ("right to be forgotten"), restriction, objection and portability via support@buddypro.ai; Provider will respond within 30 days. Erasure requests will be honoured unless retention is legally required or justified. 7.5 **Cookies.** The web interface uses cookies for functionality and analytics; users can adjust settings in their browser. 7.6 **Data Storage and Security** Owner Content is stored in secure, access-controlled systems: (i) Google Drive storage (access limited to authorised team members bound by NDA); (ii) DynamoDB database in AWS Frankfurt data centre (EU); (iii) Pinecone vector database via AWS Ireland data centre (EU). All storage is accessible only to designated Provider personnel under strict confidentiality obligations. --- # 8 | Liability 8.1 **Service "As‑Is".** BuddyPro is provided "as is" and "as available". AI may return inaccurate or unsuitable outputs. 8.2 **Defects.** For proven defects preventing normal use, the Owner may request remedy; if unresolved the Owner may terminate. No implied warranties. 8.3 **Content Responsibility.** Provider bears no responsibility for Owner Content or AI outputs. Claims from third parties must be directed at the Owner. 8.4 **Force Majeure.** Neither party is liable for delay or non‑performance caused by events beyond reasonable control. --- # 9 | Term & Termination 9.1 Agreement runs for an indefinite term from registration acceptance. 9.2 **Owner Termination.** Owner may close the account at any time via account settings or e‑mail; Provider will execute within 30 days. 9.3 **Provider Termination.** Provider may terminate with 30 days' notice without cause or immediately for serious breach (see 5.3). 9.4 **Effects.** Upon termination, Owner profile and Buddy become inaccessible; Content is deleted from active systems (back‑ups max. 90 days). Clauses intended to survive (e.g. 4.2, 5.4, 8.3–8.4, 10) remain in force. --- # 10 | Final Provisions 10.1 **Changes to Terms.** Provider may amend these Terms reasonably; at least 15 days' prior notice by e‑mail or in‑app. Disagreement → Owner may terminate immediately. Continued use = acceptance. 10.2 **Relationship of Parties.** The parties are independent contractors; no employment or partnership is created. 10.3 **Severability.** If any provision is invalid, the remainder stays in force and the parties will replace the invalid part with a valid provision of similar intent. 10.4 **Entire Agreement.** These Terms (incl. referenced documents) constitute the entire agreement and supersede prior arrangements. 10.5 **Assignment.** Provider may assign this agreement within the Buddy.fm group or in connection with an acquisition; Owner will be informed. Owner may not assign without written consent. 10.6 **Governing Law.** Law of England & Wales. Mandatory consumer protection rules at Owner's residence remain unaffected (Owners are assumed not to be consumers). 10.7 **Dispute Resolution.** Parties will seek an amicable settlement; internal complaint system via support@buddypro.ai (30 day response). Failing settlement, courts of Manchester, UK, have jurisdiction, unless mandatory law provides otherwise. 10.8 **Language.** These Terms may be provided in multiple languages; the English version prevails. Headings are for clarity only. --- Thank you for using BuddyPro!